Title: Case Study: Diversity Training in a Hospital Health Information Management Department
Background:
Sunrise General Hospital is a large urban hospital that serves a diverse patient population. The Health
Information Management (HIM) department is responsible for maintaining accurate and confidential
patient records, coding diagnoses and procedures, and ensuring compliance with regulatory
requirements. The department consists of a team of 15 employees, including health information
technicians, coding specialists, and department supervisors. Despite the hospital's commitment to
diversity and inclusion, recent incidents have highlighted the need for additional diversity training within
the HIM department.
Scenario:
In the past month, several employees in the HIM department have expressed concerns about instances
of perceived discrimination and bias. One employee, Maria, a Hispanic coding specialist, reported feeling
marginalized during team meetings, where she felt her ideas were dismissed or overlooked. Another
employee, Ahmed, a Muslim health information technician, reported experiencing microaggressions
from colleagues, such as insensitive comments about his cultural practices and attire. Additionally, a
transgender employee, Jamie, expressed discomfort with the lack of gender-neutral facilities and
inclusive language in department communications.
The department supervisors recognize the importance of addressing these issues promptly and
effectively. They understand that fostering a culture of diversity and inclusion is not only essential for
employee morale and well-being but also crucial for delivering high-quality patient care. As a result, they
have decided to implement a one-hour diversity training session for all HIM department staff. As one of
the department supervisors, you are to participate in the development of the diversity training. The
objectives of the diversity training are as follows:
Objectives of the Diversity Training:
1. Raise awareness of unconscious bias and its impact on workplace dynamics.
2. Promote understanding and appreciation of diverse perspectives, backgrounds, and experiences.
3. Provide practical strategies for creating an inclusive work environment and mitigating instances of
discrimination and bias.
4. Enhance communication skills to facilitate respectful and constructive interactions among team
members.
5. Reinforce the hospital's commitment to diversity and inclusion and its relevance to HIM department
operations and patient care.
Create the outline of the 1-hour training to accomplish the objectives. Include in your outline:
1. Purpose of the Training
2. Key Topics to Address
3. Format of the Training Session
4. Expected Outcomes of the Training
Be sure to cite your sources in APA format.
