(Solved): CASE STUDY QUESTIONS 1. What are the inputs, processing, and outputs of UPSs package tracking s ...

CASE STUDY QUESTIONS

1. What are the inputs, processing, and outputs of UPS’s package tracking system?

2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy?

3. What strategic business objectives do UPS’s information systems address?

4. What would happen if UPS’s information systems were not available?

 

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INTERACTIVE SESSION TECHNOLOGY UPS Competes Globally with Information Technology brokerage, mail services, multimodal transportation, \( \quad \) UPS provides both financial and shipping advice and financial services in addition to logistics services. and services to Flags of Valor, a small business based in CandleScience, based in Durham, North Carolina, Ashton, Virginia, which sells hundreds of hand-crafted is an industry leader in the candle and soap supply wooden flags each day to online customers. Using UPS industry, providing raw materials such as waxes, \( \quad \) Quantum View Manage \( { }^{\circledR} \) technology, the staff can \( \begin{array}{ll}\text { wicks, and fragrances to candle makers around the } & \text { view and monitor outbound packages and immedi- } \\ \text { world. UPS worked with CandleScience to accurately } & \text { ately respond to customer questions about order sta- }\end{array} \) model shipping rates for the company and its cus- \( \quad \) tus. UPS Capital \( \otimes \), the financial service division of UPS, tomers and to add a freight shipping option capabil- \( \quad \) showed the company how to protect its cash flow and ity to its website. UPS also helped CandleScience assets by moving to a comprehensive insurance plan. identify the optimal location for a new warehouse for its West Coast customers. The new West Coast Sources: Paul Ziobro, "UPS's \( \$ 20 \) Billion Problem: Operations Stuck in warehouse in Sparks, Nevada lets the company reach the 20th Century," Wall Street Journal, June 15, 2018; www.ups.com, some of its largest customers faster, more efficiently \( \quad \) accessed February 7, 2018; "Igniting Growth with CandleScience," UPS and less expensively.