(Solved): 2. The release of information (ROI) processing unit is expected to respond to routine requests for ...

2. The release of information (ROI) processing unit is expected to respond to routine requests for information within five (5) working days of receipt. Work measurement data collected for one month reveals the following: (10 points total) Total routine requests received: 200 Requests responded to in 6 days: 100 Requests responded to in 2 days: 100 a. What is the average turnaround time for routine requests in the ROI unit? (5 points) b. What is the performance variance from the standard of 5 days? Explain your answer. (5 points)